Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part 1 – Category, Return Window and Actions possible.
| Category | Returns Window, Actions Possible and Conditions (if any) |
| Sanitary-ware Items Home: Bathroom Fittings Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items) | 10 days Refund or Replacement For products requiring installation, returns shall be eligible only when such products are installed by the brand & Un Brand authorized personnel. In order to help you resolve issues with your product, we may troubleshoot your product either through Hardware tools, over the Sanitary-ware , and/or through an in-person technical visit. If a defect is determined within the Returns Window, a refund/replacement of the same product will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues. In any case, only one replacement shall be provided 10 days Refund, Replacement or Exchange. |